HelpIconPixel Troubleshooting
  1. Visually verified that the correct tracking pixel is on the Merchant's confirmation page.
  2. Ensure that you are clicking through your LinkTrust provided Tracking URL.
  3. Verify that the Merchant’s Landing Page loading completely.
  4. Verify that you are using a secured pixel URL (https) if the Merchant's confirmation page is secure.
  5. Verify that Duplicate IP filtering turned off.
  6. Complete a test transaction using Fiddler to verify that all URLs and pixels are loading in the browser.
  7. From Fiddler, Verify that all necessary cookies have been written to your computer. 
  8. For directions on how to Troubleshoot pixel issues using Fiddler, see Using Fiddler.

 

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Tags:Pixel Troubleshooting
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